After placing your order, you can upload your pet’s photo directly on the product page or send it to us by email. Our artists will carefully work from your photo and do their best to capture your pet’s unique look, expression, and personality.
How long does it take to receive my custom artwork?
Because each piece is custom-made by hand, the full process usually takes around 2–3 weeks. This includes painting time and shipping. We truly appreciate your patience — every artwork is made with care, and we want it to be worth the wait.
Can I preview the artwork before it ships?
Yes. Once your artwork is finished, we will send you a preview by email before shipping, so you can see the final result first.
What materials do you use?
We use high-quality glass, renewable paints, and responsibly sourced wooden frames. Every piece is made with carefully selected materials to create a beautiful artwork while keeping sustainability in mind.
What kind of photo works best?
A clear, well-lit photo works best, especially if your pet’s face is easy to see. But if you’re not sure whether your photo is suitable, don’t worry — just send it to us, and we’ll let you know if it works.
Is each piece really handmade?
Yes. Each artwork is individually hand-painted by our artists based on your pet photo. Because every piece is made by hand, no two artworks are ever exactly the same — each one is truly one of a kind.
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