Refund policy

Because all of our products are custom-made and uniquely designed, we do not accept returns or exchanges for reasons other than quality issues.

We will gladly provide a full refund or replacement if the item arrives with a quality problem, such as:

  • Damaged upon arrival

  • Incorrect product

  • Manufacturing defect

For non-quality issues (e.g., personal preference, changing mind, wrong photo provided), returns and refunds are not supported, as each item is created exclusively for you.


Exceptions

If your order cannot be delivered due to special circumstances (e.g., logistic restrictions, undeliverable address confirmed by the carrier), we will fully compensate you or arrange a free replacement.

To request a replacement/refund for a quality issue:

Please email us within 7 days of receiving the item and include:

  1. Order number

  2. Photos showing the problem

  3. A brief description of the issue

We will respond within 24 hours