Shipping Policy

When will my portrait arrive?

Every portrait is painted to order. Allow time for both production and shipping. The estimates below are in business days, excluding weekends and public holidays.

Delivery estimates are not guaranteed arrival dates. Seasonal demand, address issues, carrier delays and customs processing can affect delivery.

Free standard shipping

Standard shipping is free on all portrait orders delivered to the United States and Canada, with no minimum order value or shipping code required. Free shipping also applies when you use WELCOME10.

Taxes, where applicable, are separate and shown at checkout. For delivery outside these destinations, contact us before ordering.

Your photos and order details

Upload clear reference photos and check the pet count, frame size, notes and delivery address before checkout. If we need a clearer reference, we will contact you. Waiting for the information needed to paint may extend production time.

Ordering a gift

If the portrait is for a particular date, email craftrie@outlook.com before ordering. Gift packaging is included with every portrait.

Dispatch and tracking

When your portrait ships, we email the tracking details. Carrier updates may take time to appear after the parcel is handed over. Check your spam folder if you cannot find the dispatch email.

Incorrect address or delivery problem

Contact us promptly if you notice an address error. We may be unable to redirect a parcel once it has shipped. For a delayed or missing parcel, send your order number and tracking number so we can investigate.

Damage in transit

Keep the parcel and protective packaging. Email us as soon as possible, preferably within 7 days of delivery, with your order number and clear photos of the packaging, shipping label and damage. See Return Policy for the next steps.